Digital Customer Experience
Telecoms is driving & enabling the changing consumer behaviors.
Consumer want a different telco: a digital-only operator that exclusively uses digital channels to interact with consumers & offers competitive data plans.
Customer experience - the part that the customer sees, touches & feels is just the tip of the iceberg.
Customer experience is the key business differentiator – and sustainable advantage only comes from connecting the operational layers that define & enable that experience.
Can traditional organizations create a rewired digital customer experience?
What can we learn from the many born-digital companies that have set a high entry bar for compelling customer experiences?
Are Traditional Loyalty Programs Broken?
Launching a loyalty program is expensive & complex. But does this translate into increased customer engagement? Learn how a well-designed, engagement-based loyalty program will create a virtuous cycle: stronger customer relationships, greater advocacy, and enhanced loyalty.
How can organizations create compelling digital customer experiences that work?
It is the age of the digital customer. And digital customer experience is something that most companies have on top of their agenda. It is not hard to see why.
Boulanger Kick-Starts Its Big City Stores with Exciting New Concept: Virtual Walls that Showcase Its Entire Product Portfolio and More
Capgemini and Ecolab embark on transformational CRM journey, together
Capgemini enables a leading restaurant chain to offer personalized digital media experience to its customers
HEMA Empowers Employees with Anytime Anywhere Access to its Unique Portal
Point-of-Sale Upgrade Boosts Customer Experience, Reduces Downtime, and Saves Money for Leading European DIY Retailer
Cost Efficiencies up by 50% at Jardine Group Thanks to Finance Transformation