How insurers can enhance the customer claims experience and reduce the costs of claims adjustment
Mobility is a growing phenomenon in the insurance industry. The rise in penetration of advanced mobile devices and applications is acting as a catalyst for the property and casualty (P&C) insurance industry to adopt mobile solutions, largely to keep pace with the ever increasing demand for real-time services. Over the next five years, most young generation consumers are likely to have access to advanced mobile devices, and will in turn expect their insurers to offer services through smart applications.
This paper discusses the potential for mobile solutions across the insurance value chain in general, and evaluates the current state and potential of mobile solutions specific to claims management. The analysis also provides an insight into offering convenient claims self-service tools through mobile devices.